Customer and Business Partner return policy.

a. Product Satisfaction Guarantee for Customers (Does Not Apply to Business Partners) United States Residents: Kyäni offers a one hundred percent (100%) money-back satisfaction guarantee for thirty (30) days from the date of purchase (less shipping charges) on all products purchased by Customers who reside in the United States. Customers must return all used and unused products to Kyäni. Once received, Kyäni’s Distribution Center will process all returns and refunds within thirty days after receipt of the product. Please note that all sales of products that have been discontinued by the company, or that are seasonal in nature or a special promotional product are final and not eligible for a refund or exchange. Products are guaranteed for at least 30 days from the date of purchase, particularly because Kyäni products are made with natural ingredients and may not be resalable because the products are perishable and not in marketable condition if opened, not properly stored, or not returned with original packaging. All charitable donations, including Potato Paks, are final and nonrefundable. Customers are not permitted to sell the product for under market value, or to use sites such as eBay, Amazon, Craigslist, Facebook Marketplace or a similar online retailer to resell Kyäni Products.

b. Return of Inventory by Business Partners United States Residents: Independent Business Partners (IBP) have three working days from conclusion of the IBP Agreement from which to withdraw without penalty (except for the cost of returning the product) and without giving any reason provided the IBP informs Kyӓni of such decision to withdraw in writing before the period expires. In the event of voluntary termination or cancellation of an IBP Agreement either under the preceding paragraph or under Section 11.c hereof, Kyӓni will repurchase from the IBP any portion Policies & Procedures-04.19-EN-USA 22 of the IBP’s currently marketable inventory that IBP purchased from Kyӓni in the preceding twelve months. The repurchase price shall be 100 percent of the purchase price minus a 10 percent restocking fee paid by the IBP, less all applicable shipping and handling costs to return the product to Kyӓni. For purposes of the Agreement, inventory shall include all company produced products, promotional materials, enrollment packs, or other sales aids purchased by IBP from Kyäni. All charitable donations, including Potato Paks, are final and nonrefundable. The repurchase provisions of this section shall not apply to any inventory that is not currently marketable inventory. Currently marketable inventory shall not include inventory that is beyond its expiration date, that has the tamper proof safety seal damaged or removed, that has been opened or partially consumed, that has the shrink wrap removed (if any), that has been discontinued by the company, or that is seasonal in nature or a special promotional product. Products that are not in marketable condition are not eligible for a refund or exchange. Products are guaranteed for at least 30 days from the date of purchase, particularly because Kyäni products are made with natural ingredients and may not be resalable because the products are perishable and not in marketable condition if opened, not properly stored, or not returned with original packaging. IBPs are not permitted to sell the product for under market value, or to use sites such as eBay, Amazon, Craigslist, Facebook Marketplace or similar online retailer to resell Kyäni Products.

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